FAQ English

GENERAL FAQs about BetPTC.com

What is Premier Turf Club (BetPTC.com)?

Premier Turf Club is a fully licensed and regulated off-track wagering facility located in Portland, Oregon. All wagers placed by our customers are automatically transmitted into the actual track pools through the Amtote hub in Portland, Oregon. Our site is licensed and regulated by the United States in the state of Oregon.

We are not a bookmaking operation. Premier Turf Club has contractual relationships with all tracks at which wagers are accepted. Placing a wager online or by phone with BetPTC is no different than placing that wager at the track. Premier Turf Club will accept most wagers that the host track offers on each race and pay full track odds on every winning wager. Premier Turf Club provides a real-time wagering environment. Account balances are updated as race results become official.

Why should I use Premier Turf Club?

Premier Turf Club (BetPTC.com) offers cash-back rewards every day on the tracks you wager on. Not only does BetPTC not charge you frivolous fees to place a bet, but we reward you with cash back on the wagers you make. These rewards are among the highest in the industry.

Premier Turf Club is committed to delivering you the very best wagering experience possible. We offer top racing content including Gulfstream Park, The Fair Grounds and Santa Anita; and big event days such as the Dubai World Cup. Premier Turf Club has the racing you want to play – every day.

Our members are not just another number to us. We provide superior customer service that, unfortunately, players are not used to experiencing in this industry. Premier Turf Club was developed by horseplayers, is run by some of the most experienced players in the industry, and is here for you, the player.

Is the service open to everyone?

Our wagering service is available to individuals 18 years of age and older that reside in an eligible state. Residents of Canada or the following states are currently ineligible to sign up for our service: Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Illinois, Massachusetts, Mississippi, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, South Carolina, Texas, Utah, Virginia, and Washhington. Some otherwise eligible residents will be excluded from playing certain tracks. These are not our rules, but the rules of the state in which you reside. International residents should contact our customer service line to discuss their eligibility. These exclusions will be updated from time to time as things change.

How much does it cost to use Premier Turf Club?

Nothing. There are no fees to be a member of Premier Turf Club (BetPTC.com) nor to place online or phone wagers. However, in order to open an account you must make a minimum $25 deposit. This is a requirement of the State of Oregon.

How can I find out specific information about customer cash rewards?

BetPTC cash reward schedules will be based upon your average monthly wagering volume. You will be assigned a rewards schedule upon the acceptance of your account application. The customer service representative that contacts you upon acceptance will communicate that information to you directly. You can always find your current rates by logging into your account and clicking “My Rates.”

How much does it cost to make a deposit?

ACH bank transactions do not have any fees. Online credit and debit card transactions have an industry-standard transaction fee (see below).

How do I open an account with Premier Turf Club?

Click the “Sign up Today” button on the homepage and provide the information required to create the account. Once the account has been created, you will need to add funds to the account. When opening a wagering account, the Oregon Racing Commission requires a minimum initial deposit of $25 or more. Failure to make the minimum initial deposit will result in the closing of your account. An account can be reopened by Premier Turf Club upon receipt of initial deposit and subject to acceptance. Premier Turf Club requires the following to open and maintain a wagering account:

  • Provide the following personal information: name, phone number, email address, residence address, mailing address (if different), social security number and driver’s license number and state.
  • Have read and agree to abide by all of the Terms and Conditions set forth by Premier Turf Club.
  • Allow Premier Turf Club to use third party services to authenticate your account information. All information used to authenticate your account is kept completely confidential.
  • Agree to pay all charges posted to your Premier Turf Club (BetPTC.com) account.
  • Allow Premier Turf Club to open an advance deposit wagering (ADW) account in your name and to manage funds on your behalf.
  • Notify Premier Turf Club immediately about any change of address.
  • Refrain from wagering if you relocate to any state or country that does not allow pari-mutuel wagering.
  • Acknowledge that Premier Turf Club reserves the right to report unusual or suspicious activity to the proper authorities.
  • Only one account per person is allowed. Premier Turf Club reserves the right to reject an application for any reason.

To sign up today, please go to the Premier Turf Club registration page.

If you have any questions about opening an account, contact Customer Service toll-free at 1-877-880-0588 seven days a week.

Are there any restrictions on BetPTC.com?

Yes. You must be at least 18 years of age (except Washington residents must be at least 21 years of age) and a resident of a state where the BetPTC.com wagering system is available. Premier Turf Club reserves the right to deny the request to open an account or to close an account for any reason.

By opening and using a Premier Turf Club account, you understand and agree that all wagers accepted by Premier Turf Club are accepted in and are deemed to take place in the State of Oregon where Premier Turf Club maintains its wagering hub along with a Multi-Jurisdictional Simulcasting and Interactive Wagering Totalizator Hub License issued by the Oregon Racing Commission. Oregon law governs the Premier Turf Club (BetPTC.com) website and all transactions conducted via the Premier Turf Club wagering system. By opening a Premier Turf Club account and using the Premier Turf Club wagering system, you consent to Oregon law governing your use of this website and transactions conducted through the Premier Turf Club (BetPTC.com) wagering system.

What do I need to do to place wagers?

Go to www.betptc.com and sign in using your unique username and Password or account number and Password. Premier Turf Club players may also use the following phone number to place wagers, or check on account status: 1-877-880-0588 available 10:00am to 2:00am Eastern.

Premier Turf Club employs strict privacy and protection methods in order to insure the highest level of wagering security and integrity. Premier Turf Club accounts may only be accessed by the registered account holder using their unique, valid login information (username, Password, etc.)

The maximum wagering amount allowed is $2,500 (U.S.) per transaction. The maximum show wager amount is $5,000 (U.S.). The wagering amounts are also dependent on the host racetrack and Premier Turf Club (BetPTC.com) rules. All wagers are commingled with wagering pools at the host racetrack and will be subject to host racetrack restrictions. In the case of multiple wagers such as a daily double or an exacta box, the base wager is multiplied by the number of combinations to determine the amount of the total wager. Wagers will only be accepted that do not exceed the current balance of players’ respective wagering account. All approved wagers will be withdrawn from the account holder’s wagering account prior to submission of wager. Winning wagers will be credited to account holders BetPTC account upon posting of official results by the respective host racetrack.

Premier Turf Club reserves the right to refuse any wagering transaction for any reason. Any and all wagers placed from non-wagering jurisdictions will not be accepted.

Under certain special circumstances Premier Turf Club may operate separate wagering pools from the host racetrack. Separate pools will be subject to rules and regulations of the Oregon Racing Commission.

If for some reason we are unable to commingle your wager with the host racetrack wagering pool, your wager will be refunded to your account. Requested wagers that are unsuccessful, ineffective or non-permissible for any reason (including any and all track errors, tote malfunction, communications failures, et. al.) will be canceled and the full wagered amount will be refunded to Premier Turf Club player account.

How long does it take to set up an account?

Once your application is accepted, you will be able to log into your account. Once you have deposited funds through one of the available methods, you will be able to make wagers by phone or online.

How do I make deposits to my wagering account?

Funds may be deposited to your BetPTC wagering account in the following ways:

1. e-Wallet Services: PINpocket and Dwolla: you can use PINpocket or Dwolla to make deposits using your bank account card.

Bank Account – min $25 / max $303 per transaction, with a daily limit of $1,000 / weekly limit of $3,000. Funds are subject to a 3 business day hold for clearing before they can be transferred to your wagering account. There are no fees for using your bank account.

2. Credit/Debit card: you can use your Visa or Mastercard or to fund your wagering account by calling our customer service line at 877-880-0588 (option 3). The minimum credit or debit card deposit is $50. Repeat customers can deposit up to $1,000 per day, $3,000 during a seven (7) day period, with a $5,000 per calendar month limit. There is a 3.75% fee for all credit or debit card transactions, and these transactions may be classified as a cash advance by your bank.

3. By mail: with a cashier’s check, money order or personal check: Please allow 5 – 7 business days to process your deposit. All money orders and cashier’s check are given immediate credit after confirmation of validity.

Premier Turf Club, LLC
2196 Main St., Suite I
Dunedin, FL 34698

4. Bank Wire: Members can fund their Premier Turf Club account via wire transfer.

Minimum deposit for wire transfers is $200.00. **Please contact Player Services at info@betptc.com once your wire transfer has been completed.

5. Green Dot MoneyPaks

Fund your wagering account instantly with the Green Dot MoneyPak.  Green Dot MoneyPaks can be purchased at thousands of retailers nationwide including CVS, Rite Aid, Kroger, Walmart, Walgreens, among others. The retail merchant typically charges $4.95 for a Green Dot MoneyPak, and the pre-paid card can be loaded with any amount from $20 to $1,000.  BetPTC.com does not charge a fee for a MoneyPak deposit.

How Do I Deposit Funds with Green Dot MoneyPaks?

1. Purchase a Green Dot® MoneyPak (typical charge is $4.95). DO NOT PURCHASE a prepaid Visa or MC card. Tell the cashier the amount you want to put on the MoneyPak, and pay the cashier with cash or your debit card. Be sure to save your receipt as it will contain your MoneyPak Activation number.
2. Log on to BetPTC.com, select “My Account” then “Depost Funds.”  Choose the Green Dot® MoneyPak Deposit option, and enter your MoneyPak Activation number.
3. Customers must use the entire balance on their Green Dot MoneyPak.  Depositing a partial balance is not an option.

Once I purchase a MoneyPak, can I use it right away?

The money is usually immediately available on your MoneyPak. However, please note the following exceptions:
– Walgreens has a 60 minute funding delay.
– Radio Shack has a 30 minute funding delay.
– Longs Drugs has a 15 minute funding delay.

Why isn’t my Activation Number working?

It may be that the activation process has not been completed in the Green Dot network. Some retailers take up to one hour for their sale of the Green Dot MoneyPak to be fully activated in the Green Dot network.

How long does it take for the MoneyPak funds to be deposited to my wagering account?
It generally takes just a few seconds for the deposit to post to your wagering account and for you to receive confirmation.

Does BetPTC charge a fee for using Green Dot MoneyPaks?

No. The retailer sells the MoneyPak typically for $4.95 and there are no fees for using it on our site.

Do I have to use the full value of the MoneyPak at one time?

Yes.

Can I re-load the MoneyPak from my wagering account?

No.
How many Green Dot deposits can I make?

Please take note of these Green Dot MoneyPak deposit limits Players may make:

– A maximum of FOUR deposits and/or $1,000 within a 24 hr. period.
– A maximum of SEVEN deposits and/or $3,000 within a 7 day period.
– A maximum of TWENTY deposits and/or $5,000 within a 30 day period.

For example: Players who attempt to load their 5th MoneyPak in the span of 24 hours will not be able to complete their transaction. All funds that the customer loaded to their MoneyPak will remain as a balance on the MoneyPak.  In this example, the customer would be able to apply those funds to their BetPTC account after 24 hours had elapsed.
Existing BetPTC customers can access their funding options under the My Account menu option inside the website.

Which credit and debit cards do you accept for deposits?

MasterCard and Visa cards, including debit cards which carry one of those logos, are accepted for phone in deposits. Phone-in deposits are processed through Global Cash and carry a 3.75% transaction fee and are processed as a cash advance. We cannot be responsible if your bank treats a deposit as a cash advance. Credit and debit card deposits may be phoned in to the BetPTC Customer Service Line at 1-877-880-0588 any time from 10:00am to 2:00am Eastern.

Is video streaming available?

Yes. Video streaming for live racing is available for most tracks. There is no charge for accessing our streaming video, however the feature is only available to active members. A dormant account will result in video restrictions.

What happens if I forget my Password?

Your Password is required for you to access your account. Should you forget your Password, you can have your Password reset by entering your email address on the “reset my password” page.

You can also contact Customer Service Line toll-free at 1-877-880-0588 from 10:00am to 2:00am Eastern as soon as possible for a replacement. As an added security feature, your account will be disabled for a period of 24 hours upon five failed attempts to login. Our Customer Service representatives do not have access to customer’s Password information.

WAGERING FAQs

When do wagers need to be placed?

Wagers can be placed up to post time. Note that some tracks now close wagering earlier. To avoid being shut out due to delays over the Internet, we recommend that wagers be placed as early as possible.

What types of wagers are accepted?

We support nearly all wager types offered by our member tracks. The wagering menu will virtually mirror the tracks’ wagering menus with the exception of parlay wagers (such as twin-trifecta or tri-super) which require an exchange ticket.

Are transactions confidential?

Yes. All wagers and transactions are completely confidential.

How is my wagering dollar distributed?

Because all wagers are incorporated into the host track’s wagering pools, the horsemen, the state and the racetracks share in the revenue.

What tracks are available on BetPTC.com?

See our complete list under Partner Tracks.

Are current odds available and how up-to-date are they?

Yes. Odds are updated every sixty (60) seconds.

What happens to my wager when a horse has been scratched that is part of my wager?

Premier Turf Club follows the rules in the jurisdiction where the host track is located.  We will provide refunds or assign other horses in accordance with the member track’s policies for handling scratches. The decision of the host track is final. In many jurisdictions the following rules apply:

Single Race Wagers:

Win/Place/Show: If the runner scratches, then the money will be refunded after the race goes official.

Exacta: If one or more of your selected horses are scratched, you will receive a refund for the wager(s) involving the scratched horse(s).

Trifecta: If one or more of your selected horses are scratched, you will receive a refund for the wager(s) involving the scratched horse(s).

Superfecta: If one or more of your selected horses is scratched, you will receive a refund for the wager(s) involving the scratched horse(s).

Super Hi-5: If one or more of your selected horses is scratched, you will receive a refund for the wager(s) involving the scratched horse(s)

Multiple Race Wagers:

Daily Double: If you selected the winner of the first leg and the selected horse in the second leg is scratched, you will receive a consolation double payout.

Pick 3: At most tracks, if the Player’s horse is scratched BEFORE the first leg is run, the Player will receive a refund. If your wager is still live going into the second or third leg and the selected horse is scratched, you will receive a consolation payoff provided that your wager wins the other two legs.

Other Pick Wagers: At most tracks, if the Player’s horse is scratched in ANY LEG, the Player will receive the post time favorite as a substitute for each scratched runner in each leg. If you have the post time favorite included in your wager and have more than one horse included in that leg, and one or more of the selected horses are scratched, you will receive the post time favorite for each horse that scratched. In other words, you may have placed the wager only once using the post time favorite, but if any number of your other selections in that leg is scratched, you will receive the post time favorite for each horse scratched in lieu of the horse(s) in his wager.  Therefore, you could end up having the favorite multiple times in a given race due to late scratches.

If I have a Premier Turf Club (BetPTC.com) account can I still wager via telephone?

Yes. Players may place wagers by phone by calling 1-877-880-0580 from 10:00am to 2:00am Eastern. Phone wagering is available with a live operator through our Oregon call center. There are NO fees to make a phone or online wager with BetPTC.

Can I access probable payouts?

You can access various probable payouts based on the track and the race.

Which pool does my money go into?

Your wager will be commingled into the appropriate pool of the host track. Unlike with off-shore outfits, every wager with BetPTC supports the racing industry.

How long after the race does it take for winnings to post to my account?

Your wager log update takes only a few minutes from the time the official race results are posted at the track.

When and how do I know if my wager is accepted?

An on-screen wager confirmation, accompanied by a ticket number, is provided within seconds of submitting a wager. If a wager is not processed by the host track commingled pools, the Oregon Racing Commission requires Premier Turf Club (BetPTC.com) to refund the amount of the wager to the accountholder.

Will I be able to see my wagering record?

You will be able to see the history of the current day’s wagers by selecting “Today’s Wagers” under the menu options. You can also see your complete account history which contains wagering activity details and deposit and withdrawal information. This feature can be found by selecting “Player Tracking” and then “Wagering History.” This report can assist you in your record keeping.

Will I be able to see my balance online?

Your account balance is displayed at all times when logged into your account.

What information is recorded in the wager log?

Your “Today’s Wagers” screen will show all of your wagers for the current day, along with ticket serial numbers, amount and type of bet, whether the bet was a winner or loser, and the amount of the win or loss. For previous days, go to the “Wagering History” screen

How are funds withdrawn from my online wagering account?

We offer several methods for easy withdrawal:

Online: Choose “Withdrawals” under “Player Tracking.” From here you can choose ACH or check as your preferred method of withdrawal.

By Phone: Withdrawals may be requested via phone by calling our Customer Service Line center at 1-877-880-0588 from 10:00am to 2:00am Eastern. Withdrawal requests can only be made by the account holder and upon verification of the account holder’s identity. Withdrawal requests made via phone will be processed by check mailed to the registered account holder’s address on record and will be mailed within five (5) business days of receiving the request.

Can I have my winnings transferred to my bank account?

Yes, you can use our ACH bank transfer option to have funds sent directly to your checking or savings account [option is currently unavailable].

Members who have completed the set-up requirements for PINpocket and have made a successful deposit, may also make a withdrawal via PINpocket. The funds are sent directly to your bank account on file. Fees apply.

How do I dispute a miscalculation?

Call the Customer Service Line toll-free at 1-877-880-0588 from 10:00am to 2:00am Eastern and speak to a Customer Service Line Representative.

What information is Premier Turf Club required by law to give the IRS concerning account activity?

Premier Turf Club (BetPTC.com) is required to report to the IRS on Form W2-G all wagering transactions which return a payoff of $600 or more in gambling winnings if such winnings are at least 300 times the amount of the wager. Premier Turf Club will also withhold funds at the standard IRS rate of 25% from wagers where the aggregate total proceeds of identical bets exceeds $5,000 and if the winnings are at least 300 times the amount of the wager.

Is Bridgejumping (large show wagering) allowed?

Premier Turf Club will review situations on a case-by-case basis, but in most situations, bridgejumping is frowned upon because it creates a net loss for the account service provider. The first step the company takes is to remove the cash rewards earned by the player from that wager. If the bridgejumping continues, the player’s account may be permanently closed.

TECHNICAL HELP

Is technical help available?

Please continue reading this FAQ (Frequently Asked Questions) page to see if your question is answered. Known compatibility issues will be discussed in this section. If these do not answer your question, please call our Customer Support line at 1-877-880-0588.

Are any specific browsers or software required?

No. Your internet browser must support Secure Socket Layer encryption and Java Script, to access the wagering and account maintenance portions of the website. Most currently available browsers are acceptable, including Internet Explorer, Chrome, Firefox and Safari. For best results, your Display Setting (monitor) should be set at 1024 x 768 pixels.

There is no special software needed to use BetPTC.com.

I have an iPad. Can I use BetPTC.com?

Yes, you can use our wagering site at BetPTC.com with your MAC or iPad using the Safari or Firefox browsers.

Do you offer wagering via a mobile device such as an iPhone or Android phone?

WagerPad works on some Android Tablets and phones. We are working on adding more functionality for mobile devices. Wagers can be placed when members are away from their computer by calling 1-877-880-0580.

I have an older PC. What are the minimum PC requirements for using BetPTC.com?

An Internet connection faster than 56K is recommended. Please make sure your Display Setting (monitor) is set at 1024 x 768 pixels. For PC users you can access this setting through your “Control Panel.”

What type of security does my BetPTC.com account wagering use?

All data is encrypted. Connection is secure by SSL Version 3. Connection is a dedicated, closed loop. Premier Turf Club (BetPTC.com) does not store any credit card information on its servers. Our encryption keys are provided by VeriSign. You may view our VeriSign security information by clicking on the VeriSign logo on the home page.

Premier Turf Club has safely and securely handled over $125 million in wagers through the online betting interface since 2007.

Is my personal account information secure?

Yes. All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity without a legally binding subpoena or order. This includes all wagering information.

What protection do I have from others using my account?

Your account number and password protect your account. You should not share this information with any other individual.

May I access my account from someplace other than my own computer? (e.g., work.)

Yes, you may access your Premier Turf Club (BetPTC.com) account from any computer that has an Internet connection as long as you have your Account # and Password. Please be sure to log out and close out any browsers if using a public computer.

May my friends use my account?

Your Account # and Password protect your account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your Account # and Password. Premier Turf Club assumes that all wagers made through your Account # and Password are authorized by the account holder. You must be 21 years of age and a U.S. resident living in a state where account wagering is legal.

HANDICAPPING

Are Past Performances available online?

Not currently.  We do offer Past Performances for the three Australian Tracks 7 days/week.

What racing information is available in my account?

We offer FREE sophisticated handicapping reports from Thoroughbred Anayltics (TA).

Members can view basic track program information, weather conditions, late changes, real-time odds, scratches, exotic probable payouts and live video for selected tracks.

Premier Turf Club offers FREE stakes selections and analysis every Friday for feature races that weekend.

Premier Turf Club also offers FREE Spot Plays from multiple NHC qualifiers such as Chris Larmey and Rich Nilsen every Saturday.

Do you sell racing and program information on Harness & Thoroughbred racing?

No. We offer a very limited supply of Thoroughbred racing information for the select tracks each day. We are not in the business of selling racing information. Currently any information provided is complimentary for our valued customers. We are aware that players have many choices for handicapping information. We are focusing on our strengths, which is to provide a superior wagering experience and cash back rewards for our members.

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